Key Responsibilities:

• Service Partner Management: Overseeing and collaborating with service partners to maintain high standards and drive efficiency.
• Quality Control: Conducting regular operational compliance checks and audits to ensure adherence to guidelines.
• Process Improvement: Identifying gaps and implementing solutions to enhance operational efficiency, including the design of IT applications.
• Financial Management: Monitoring budgets, verifying invoices, and identifying cost-cutting measures.
• Standards and Procedures: Maintaining and updating operational manuals and procedures, ensuring timely dissemination of information.
• Customer Experience: Monitoring and addressing customer feedback to maintain service quality.
• Team Leadership: Managing and developing support staff to ensure optimal performance.